Phone Verification

Protect your store from fake orders with SMS verification. Customers must verify their phone number before completing an order.

Overview

The phone verification feature adds an extra layer of security to your checkout process by requiring customers to verify their phone number via SMS. This significantly reduces fraudulent orders and ensures genuine customer information.

Benefits

• ✅ Reduce fake and fraudulent orders by up to 90%
• ✅ Verify customer contact information
• ✅ Improve order quality and reduce chargebacks
• ✅ Build customer trust with professional verification
• ✅ Collect verified phone numbers for marketing

Setup Instructions

Account SID: your_account_sid
Auth Token: your_auth_token
From Number: +1234567890

Configuration Options

Verification Trigger

Choose when to trigger phone verification:

SMS Template Customization

Customize your verification SMS message:

Your verification code is: {CODE}

Valid for {EXPIRY} minutes.

{STORE_NAME}

Available placeholders:

• {CODE} - Verification code
• {EXPIRY} - Expiry time in minutes
• {STORE_NAME} - Your store name
• {STORE_URL} - Your store URL

Testing Phone Verification

To test phone verification:

1. Enable "Test Mode" in settings
2. Set a test verification code (e.g., 1234)
3. Place a test order
4. Use the test code to verify
5. Check order is completed successfully

Troubleshooting

Common Issues

Issue: SMS Not Received

Solutions:

• Verify API credentials are correct
• Check SMS provider balance
• Ensure phone number format is correct
• Check spam/blocked messages on phone
• Verify provider supports destination country

Issue: Verification Code Invalid

Solutions:

• Check code hasn't expired
• Ensure correct code is entered
• Try resending verification code
• Clear browser cache and cookies

Issue: High SMS Costs

Solutions:

• Enable conditional verification (high-value orders only)
• Set order value threshold
• Use cheaper SMS provider
• Consider IP-based verification first

Best Practices

Advanced Configuration

Conditional Verification Rules

Set up rules for when to require verification:

// Example: Verify orders above $100
if (order_total > 100) {
    require_verification = true;
}

// Example: Always verify new customers
if (customer_orders_count === 0) {
    require_verification = true;
}

// Example: Verify specific products
if (cart_contains_product('product-id')) {
    require_verification = true;
}

Privacy & Compliance

Key privacy considerations:

• Obtain explicit consent for SMS communication
• Clearly explain why phone verification is required
• Provide option to opt-out of marketing messages
• Store phone numbers securely (encrypted)
• Allow customers to update/delete their phone number
• Include phone data collection in privacy policy

SMS Provider Comparison

Related Topics

• 🛡️ IP Blocking - Additional security layer
• 🛒 Order Limits - Limit orders per customer
• ❓ FAQ - Common questions
• 📞 Support - Get help